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This happened a few years back, 2007 to be exact, so I am not clear on the exact dialogue but I will always remember the story. I was 16, working my first job at department store in the UK. I started on the luggage department which was it's own separate building so often on a weekend there was no supervisor or manager. I was working with S who was my retail guru. One day a customer comes downstairs with a Holdall and when S asks for the money it kicks off. S: that is £23.99 please. S: I am afraid it is £23.99. S and I exchange a look, wondering if she is lying, someone has moved the offer signs to get cheaper prices (yes people tried this all the time) or had we made a mistake. S: I will need yo go upstairs to see. Customer rolls her eyes and huffs. S and I go up followed by the customer and her daughter. We get to the stand and it's clear what has happened.
The sign says £15.99 x brand backpack. The customer had the x brand holdall. As the backpacks had sold out the customer mistook the offer sign for the holdall. S and I explain and how we cannot reduce the price of the holdall. Customer: Why is the sign there if there is no backpack. S: the last one was sold recently, we had not seen it was the last until now, sorry for the confusion. Customers daughter: well the price is next to this bag now so you have to sell it for that £15.99. It is false advertising. S: No we do not snd it is not false advertising, it says clearly backpack not holdall. Customer: well we dont know the difference. I get a different brand backpack and holdall to show the difference. No good. The customer is know demanding a manager. S and I have 15 mins left on our shift and cba with this do radio a manger from the main store. She arrives and we clearly explain what happened. Customers daughter: the price next to it is £15.99 so its £15.99. It is false advertising . Eye roll as she tries it again and SM looks as though she is going to give in. Me: If you saw a sign saying £500 for used Ford KA near a Ferrari would you expect the Ferrari for £500? S gestures to the clock. I look at my watch.
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